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Terms and Conditions

Please read these terms carefully before using our services

Welcome to S3 Route

By using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our shipping or related services.

S3 Route provides the following services:

  • Package shipping from the USA to Jamaica

  • Air and ocean freight services

  • Package forwarding

  • Personal shopping assistance

  • Customs support and guidance

  • Delivery and pickup services

We reserve the right to modify or discontinue any service at any time without prior notice.

Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information for all shipments

  • Ensure that all items being shipped comply with customs laws and regulations

  • Pay all applicable fees, including shipping, handling, storage, and customs charges

  • Collect packages within the stated timeframe to avoid storage fees

  • Follow all instructions provided by S3 Route

Prohibited Items

The following items are strictly prohibited from shipping:

  • Illegal drugs or narcotics

  • Firearms, ammunition, or explosives

  • Hazardous or flammable materials

  • Counterfeit goods

  • Perishable goods (unless approved)

  • Any items restricted by Jamaican or U.S. customs laws

S3 Route reserves the right to refuse or confiscate any prohibited items.

Shipping & Delivery

  • Estimated delivery times are provided as guidelines only and are not guaranteed.

  • Delivery times may be affected by customs clearance, weather conditions, or carrier delays.

  • Customers will be notified when packages arrive in Jamaica and are ready for pickup or delivery.

  • Risk of loss or damage transfers once the package is handed over to the customer or designated recipient.

Storage Policy

Packages are held free of charge for 3 calendar days after notified for pickup/delivery.

After the free period:

  • Packages not collected after the 3 days of notification may incur storage fees of $50 per day.

  • Packages uncollected after 30 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.

Shipping Charges & Payments

  • Shipping costs are calculated based on weight, size, and shipping method.

  • All fees must be paid in full before release or delivery of packages.

  • Prices are subject to change without prior notice.

  • Additional charges may apply for customs duties, storage, special handling, or delivery services.

Customs & Duties

  • Customers are responsible for all customs duties and taxes imposed by Jamaican authorities.

  • S3 Route is not responsible for delays caused by customs inspection or clearance.

  • We may assist with customs documentation, but final decisions rest with customs officials.

Liability

S3 Route is not liable for:

  • Delays caused by carriers, customs, or natural events

  • Loss or damage caused by improper packaging from suppliers

  • Items shipped in violation of customs regulations

  • Incorrect information provided by the customer

Our liability is limited to the declared value of the shipment where applicable and agreed upon.

Personal Shopping Service

  • Customers authorise S3 Route to purchase items on their behalf.

  • Payment must be made in advance before purchases are completed.

  • Service fees may apply depending on the order size and complexity.

  • S3 Route is not responsible for product defects from retailers.

Refunds & Claims

  • Shipping fees are generally non-refundable once a shipment has been processed.

  • Claims for damage or loss must be reported upon delivery or pickup.

  • All claims will be investigated before any compensation is considered.

We respect your privacy and protect your personal information. Customer data is used only for:

  • Processing shipments and delivery

  • Communication and updates

  • Customer support

We do not sell or share personal information with third parties except where required by law or service providers.

Changes to Terms

S3 Route reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on our website or shared through official communication channels.

Contact Information

For questions or support, contact us:

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